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electricity & gas: invoice management

Falling customer service levels at Utility Suppliers has resulted in significant numbers of customers receiving incorrect invoices and potentially being overcharged. Bills that are produced are often complex and are frequently withdrawn and reissued. Without detailed knowledge of how supply prices are constructed and, a clear audit trail, it is impossible to determine whether the bills received do in fact accurately reflect the contract Clients have signed and are based on correct consumption data.

Our experienced staff and specifically developed systems manage our Clients portfolio in one place:

  • From data capture at source to enable detailed energy monitoring
  • Through bill validation to ensure they never overpay
  • To automatically calculating their carbon footprint and the creation of Energy Performance Certificates for each building that they occupy
Financial Management

Our systems are web based which means that Clients can view all their billed data on line for each site and Clients can provide meter readings for non-half hourly sites directly to us.

We can then institute the issue of a corrected bill within days. This facility means that the accuracy of your financial reporting will also be improved, as it will eradicate the need for estimated usage and data can be presented to mirror Clients financial ledger postings.

ESP can provide detailed budget estimates for the financial year ahead and provide reports showing actual amounts billed versus budget and forecast outturns.